FAQ

ACCOUNT

CAN I DO A FREE TRIAL?
We receive requests like this all the time and unfortunately, will not be able to entertain these requests. We'll need to prioritize making a living and doing free work for "just this 1 time" all the time will make us go out of business. We got to be honest here. If you want a trial, we'll be happy to work on the lowest number of slides offered on the website.

CAN I HAVE MY DECK RETURNED WITHIN 12 HOURS?
This depends on our workload. As we're a small team of designers working with a large volume of consistent companies and startups, we might not be able to prioritize your task immediately, even if it's just 1 slide. We don't want to make any promises we can't keep. If you happen to receive the submitted work back to you ahead of schedule, we're all rejoicing with you but that won't always be the case. Realistically, we'll want to stick to the 24-72 hour window.

CHARGES

HOW DO YOU CHARGE?
We want to be transparent with you on our charges and have provided ranges based on page numbers. We're working on an hourly basis and have included effort and revision time into the rate. Although it might seem like billing on an hourly basis will be more affordable, we found out based on experience that doing so will only incur overruns in budget, ending with more work done (and amount spent) than initially agreed upon. This will make it a straight forward win-win for all parties.

WHAT AM I PAYING FOR? I CAN GET LOWER RATES AT UPWORK.
You'll be paying our hourly rate plus the cost needed to maintain this service. It's true that there are people willing to work for much less on freelance platform but that always comes with uncertainties like the level of quality, responsiveness and availability. We've been on those platforms and have worked with creative agencies. We know both sides of the coin and can assure you that what you're paying for is a peace of mind and good, hard work.

WHAT IF THE WORK SUBMITTED CAN GET DONE IN 5 MINUTES? WHY PAY YOU FOR AN HOUR?
This is the kind of confusion we'd like to avoid. That's why we priced our services as a fixed rate and on the number of slides. The amount of work tends to vary from slide to slide and we don't want to separate it to a case-to-case basis as that'll be time consuming for all of us. What we recommend is to do all the 5 minute work on your own or to compile multiple 5 minute micro tasks into a chunk that makes sense before sending it over. Let us do the heavy lifting for you.



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